Terms & Conditions

Please read our terms and conditions before using the HomebyHomer website as by using www.homebyhomer.com, you agree to be bound by these conditions, which apply to all transactions on this website. Any contract between us will be governed by Scottish law.

HomebyHomer reserves the right to alter these terms and conditions from time to time by posting new terms and conditions. Your statutory rights are not affected. If you have any comments in respect of these terms and conditions please feel to contact june@homebyhomer.co.uk.

Use of Website

HomebyHomer is not liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. If you are referred to another website by external links, we are not in control of those websites, and when you leave this website, we cannot accept responsibility or liability for anything on another website. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.

Orders and Availability

When submitting an order to HomebyHomer, you are entering into a contract with us to supply you with handmade lampshades or interiors items as described in the product detail. This contract becomes binding upon our acceptance of your order.  In the rare and unlikely circumstance of the product you ordered not being available, we will contact you in order to either offer a full refund, or to discuss with you if you would prefer another item. Any refunds due to unavailability will be made as soon as possible, and within 30 days of your order.

All products on this item have either been hand-made or sourced by HomebyHomer.

Product Pricing

All prices shown are in £British pounds sterling.  Prices may change from time to time and without notice.  No VAT is added.

Payment

You can make your payment using PayPal, however you do not need to have an account with PayPal in order to pay for your order. Non PayPal customers can pay with their credit card via the PayPal interface without needing to register.

All transactions shall be made in UK sterling, and as the buyer, should you be overseas with a different currency, you will be liable for any exchange rate charges made to you by your card provider.

HomebyHomer does not store any credit card details for any of our customers – we use a third party payment gateway to help ensure the highest level of security for our customers.

Delivery

Goods will be dispatched to you within 3 working days of your order upon receipt of payment.

International orders

If goods are being ordered from outside the UK, import duties and taxes may be incurred once your order reaches their destination. HomebyHomer is not responsible for these charges and we undertake to make no calculations or estimates in this regard.  If you are buying internationally, you are advised to contact your local customs authorities for further detail.

If you are ordering internationally, please contact us before you place your order for a delivery quote, and this will be added to your order once you are in agreement.

Product Information

We take care to ensure that all details, descriptions and prices of products appearing on this website are correct and we aim to keep this website as up to date as possible.

Product Colour

We make every effort to ensure that the products are photographed in their true condition and show their true colours, however images can look different on different computer monitors and therefore exact colour matches are not possible.

Bespoke Lampshades, Cushions or other Soft Furnishing items

As each bespoke product is made individually to order, we cannot guarantee the exact positioning of fabric patterns, and this may differ from those on our website, however we will always endeavor to match the patterns as closely as possible, and for bespoke items will discuss this with you in advance. Seams on lampshades cannot be pattern matched, as we are governed by the size of the panel or frame used to make the lampshade. We run a returns policy, however returns on bespoke made to order items cannot be made.  When you commission us to make you a bespoke item using your own fabric, we will ask you to please send us a swatch of the fabric with a full description including sizes, of the item prior to starting your order. We will then send you, by email, a quotation and upon acceptance of this quote, we will then send you an invoice for payment of 25% by way of a down payment prior to us commencing work.  Please allow 3 weeks until bespoke items are dispatched, however we will discuss the delivery date with you.

Curtains, Blinds and other Window Treatments

We can supply fabric for your window treatment or we can make products from your own fabric. We will however not be responsible for any flaws or shortage of quantities from customers’ own fabric.  We offer a fabric checking service, when using customers’ own fabrics, for which a nominal checking fee will apply.

Fabric Ordering: we request that your fabric order is paid for in full prior to placing your order for bespoke items.

Payment Terms: we shall require a down payment of 25% prior to commencing your order with the balance due on completion or delivery.

Delivery: all items are hand-made and will usually be delivered within 4 to 6 weeks of placing an order.  Timescales may extend to 8 weeks during busy periods, especially prior to Christmas and holiday periods.  A completion date will be arranged once all the components are in place ie poles, tracks etc. We can arrange a fitter if required.

Pricing: all quotes are valid for a period of 1 month from the date of issue.

Goods purchased on your behalf will remain the property of HomebyHomer until your account is settled in full.

Guarantee: Labour is guaranteed for 12months as long as the items have been used for the purpose intended. Any maintenance due to mis-use will incur an hourly call-out charge of £40.

All tracks and poles supplied by us carry the manufacturer’s 5 year guarantee unless otherwise stated.

Photography: Any photographs taken during the project, whether in situ or not, may be used for marketing and publicity purposes.

Product Safety

Lampshades: we recommend using 40w maximum and energy saving light bulbs and to keep the bulb a minimum of 5cm away from the sides of the shades.

Drum Shades

Lampshades should comply with BS EN 60598-2-2:2012, The British Standard for Luminaries, and our drum shades have been made with pvc materials that have been tested in the Lighting Association Laboratories and have passed the Glow Wire Test. Fabrics, textiles or paper that is laminated to this pvc take on its properties and become fire resistant also.

Our standard lamps have been refurbished where needed (new light fittings and wire). PAT testing (Portable Appliance Testing) is undertaken on all our standard lamps and evidence of testing is clearly visible in the form of a ‘passed’ label affixed to the lamp.

Cancellation of Orders

We reserve the right to cancel purchases and orders for any reason prior to dispatch. If orders are cancelled for any reason, you will be refunded any monies paid in relation to these orders.

If you wish to cancel your order, please contact us as soon as possible and let us know your name, date of order and order content.

Order returns

We are happy to give you a full refund provided you return the item to us within 10 working days of receipt.  Items must be carefully packaged and sent using a trackable and insured delivery service at your own cost, and must arrive in perfect order.

Bespoke items:  as these items are handmade to order for you, we regret that these items are not returnable.

Privacy

HomebyHomer will not share your contact details with anyone.